Hello Humber,
Thank you for writing to MSN Answers.
I realize the importance of this matter. It is our goal to provide technical support quickly and accurately to members; thus, we would like to point you to the right direction.
The best department to help you with your issue would be our Microsoft Product Support Department. I would like to apologize for not being able to assist you fully at this time.
Please check my private message.
Sincerely,
Sumon,
